At Clark Freightways we constantly strive to improve our freight handling techniques so as to minimize the possibility of shortage or damage. Every shipment, be it one single pallet or a truckload, is treated with the same care and attention by our dedicated freight handling professionals resulting in some of the lowest claims incidents within the industry.

Carriers utilize a variety of procedures and initiatives to prevent and minimize damages, shortages and temperature exceptions during the course of freight handling and transportation. The industry standard for measuring claims performance is the Claims Ratio (below). Most companies within the transportation industry strive to achieve a goal of no more than 0.50%. However, the majority of carriers within the industry tend to average about 1.00%.

At Clark Freightways we take handling your freight and the integrity of your shipments very seriously, and our record shows. For the past six years, we’ve consistently led the industry with a Claims Ratio consistently below the industry objective.

However, in the event of a delivery discrepancy, we endeavor to process any claim received within the first 30 days. We have prepared the following guidelines and references to assist you in ensuring your claim is processed with a minimum of delay.

• How To Submit A Claim
• Cargo Loss & Damage Requirements
• Shipping Tips
• Frequently Asked Questions
• Claim Form